FAQ

Zhejiang Ruihui Intelligent Technology Co., Ltd. is committed to becoming a trusted
partner in the digital and intelligent transformation of China's manufacturing industry.

Company and Core Business
  • What are your main digital products and services? Which industries are you suitable?

    Our company is mainly engaged in manufacturing digitalization and AI integrated software and hardware solutions. the core includes APS advanced scheduling, AI process parameter optimization, AI visual defect detection, whole process quality traceability, supporting automatic applications such as AGV transportation in the library, and the bottom layer relies on MOM platform to integrate multi-core modules. Widely used in injection molding and surface treatment, auto parts and other high-end manufacturing industries, support standardization and non-standard customization.

  • What are your core strengths compared to other digital service providers?

    ① Deep manufacturing genes, deep cultivation of workshop sites, better understanding of real production needs.

    ② The integration of software and hardware realizes the deep integration of digital system and automation equipment.

    ③ MOM platform is mature and expandable, and can seamlessly integrate various systems to serve many benchmark enterprises.

Solution Related
  • Can your company's solution solve the core pain points such as difficult production scheduling and inefficient quality inspection?

    Can. Difficult scheduling: APS advanced scheduling integrates equipment, molds, personnel, materials and order priorities, automatically generates executable plans in a few minutes, inserts urgent orders can be quickly rearranged, improves delivery accuracy, and bids farewell to Excel head scheduling. Inefficient quality inspection: AI visual inspection to replace human eyes, 24-hour stable operation, accurate identification of defects such as material shortage, burrs, shrinkage, scratches, etc., greatly improved efficiency, automatic data recording, quality traceability second check, saving people and preventing leakage.

  • Does the solution support customization? What is the core content of customization?

    Non-standard customization is supported. the scheme is personalized "saving" rather than hard matching, which can be continuously optimized with the development of the enterprise and the change of demand. Customized content: functional modules are freely combined, optional and not bound according to needs; Reports and kanban are customized according to the usage habits of the enterprise. Open the interface with the existing ERP/MES/PLC/WMS and other systems; The special process AI model is separately trained and optimized. The library and AGV are customized according to the workshop size and production rhythm.

Implementation of landing related
  • How long is the implementation cycle of the solution? What is the implementation process?

    APS + AI visual inspection in the bicycle room will fall to the ground in 1-3 months. Standardized small projects take 1-2 months; The medium-sized package will take 3-6 months. The AGV plan for the whole factory will last for 3-8 months. Process: on-site investigation and survey → detailed blueprint plan → system development and hardware stocking → on-site installation and debugging → staff training → trial operation → acceptance and delivery. Full exclusive project manager to follow up.

  • Will the implementation process affect the normal production of customers?

    Will not affect the normal production, the use of non-stop construction. Installation and debugging are preferentially arranged in the production gap, machine adjustment, mold change or maintenance period; The new and old systems run in parallel and switch after stabilization. Automation equipment plans the area in advance and does not occupy production space. Staggering peaks, zoning and sub-modules are gradually put on line without interference.

Quotation and cooperation
  • What is the cooperation process? How to link up the pre-sales and implementation docking?

    Customer consultation → free on-site investigation → issuing plan and quotation → communication and confirmation → signing contract → entering the site for implementation. The pre-sales technical manager will follow up the whole process and hand in the implementation team seamlessly without repeating the communication requirements.

  • How long is the warranty period for systems and automation equipment? How to deal with problems?

    The software warranty is 1 year, the whole equipment warranty is 1 year, and the core components can be extended according to the original factory standard. Fault handling: exclusive service group responds remotely and responds within 2 hours/30 minutes; The province's door is in place 24 hours a day. Emergency failure will be given priority to resume production, and non-human damage will be repaired and replaced free of charge during the warranty period.

After-sales guarantee
  • Can the system be upgraded later? Can the automation equipment be expanded?

    Support upgrade and expansion. The system can be upgraded online, add functions, connect new equipment and iteratively AI the model. The warehouse location, AGV and conveyor line can be directly expanded without being pushed back and forth, and the new demand can be smoothly docked.

High frequency supplementary question and answer
  • What is the accuracy of AI visual defect detection? What defects are suitable for injection molding industry?

    The detection rate is above 99% ~ 99.5%, and the over-kill rate is controlled within 2%. It can detect material shortage, burrs, shrinkage, black spots, scratches, material flowers, bubbles, color difference, deformation, cracks, etc. Minor cracks can be trained by samples, and the project will be verified by proofing first.

  • How long is the deployment cycle of Liku AGV? What do customers need to cooperate?

    Hardware-only deployment (excluding civil engineering) 2-4 months. Customer cooperation: provide drawings, reserve up-to-standard space, lead electricity and network, arrange docking persons, and provide skilled assistance for installation and debugging.

  • How long is the quotation period for a customized scheme? Can I re-quote an adjustable scheme?

    Ordinary demand 2-5 working sunrise quotation, large projects up to 7 days. Support free adjustment scheme, increase or decrease configuration, re-quotation, satisfaction and re-signing, are free pre-sales services.

  • Can your software get through to the existing ERP, MES and WMS? Is it not difficult?

    Getting through is the basic operation and has been connected to UFIDA, Kingdee, SAP and other mainstream systems. Standard interface 1-2 days, non-standard interface time-consuming short, automatic data flow, no need to repeat manual entry.

  • Staff education level is limited, can't learn how to do? Training how to do?

    Package teaching package, on-site hand-in-hand teaching, with operation video and graphic manual. The interface is simple, and front-line workers can take up their posts independently for half a day. New employees can be trained remotely or at home.

  • Is the data safe? Will the process parameters and core drawings be leaked?

    Data security is the bottom line, supporting on-premises and cloud deployments. Local deployment of data storage factory server; Cloud storage compliance cloud server; Sign confidentiality agreement, key parameters encryption and permission classification, data is only used by customers.

  • There is a sudden problem with the system in the middle of the night. Will the production line stop? How to deal with it?

    7 × 24 hours on standby, remote response within 30 minutes; The remote cannot solve the problem of bringing spare parts to the door overnight, giving priority to resuming production and optimizing the resumption of trading afterwards.

  • Our factory has a poor data foundation. We rely on paper sheets/Excel records. Can we go to the system?

    Can go online, most factories start in this state. We provide professional data sorting services, which can sort out, complete, enter handwritten records and Excel data to help enterprises build a complete data system. Poor data foundation is not an obstacle to online.

  • The approximate price of the project? How much can the minimum scale scheme be started?

    Quote accurately according to requirements, and pure standard software (MES/AI quality inspection) can be started in the tens of thousands. The AGV scheme of the integrated software and hardware warehouse is calculated by station and warehouse location, with hundreds of thousands of cases. Issue detailed list quotation within 3 days after demand communication.

  • Workshop equipment is mixed with old and new, brand clutter, can unified network data collection?

    Yes, adapting new and old miscellaneous equipment is one of the core advantages. The old non-interface equipment is equipped with sensors and IOT collection points to obtain data. The new equipment is directly connected to PLC and robot interfaces and is compatible with hundreds of communication protocols. Equipment networking and data visualization can be realized without replacing existing equipment.

  • After the implementation team leaves, can the enterprise operate and maintain the system independently?

    Can be run independently. When delivering, the operation manual, troubleshooting video and parameter backup file will be handed over synchronously, and the whole process will be taught and operated. Can choose to renew the maintenance, no back door, no lock system, enterprises can fully control.

  • What is the strength of your MES/MOM/QMS and traditional products?

    Traditional MES focuses on recording production results. Our systems not only manage processes, but also optimize production and solve field problems. Can provide field data measured demonstration, intuitive experience difference.

  • After the digital system goes online, can it provide data analysis and decision support?

    Yes, the system has its own multi-dimensional data billboard and report function, automatically generates reports such as capacity analysis, equipment OEE, product yield, material loss, etc., presents production bottlenecks and equipment utilization in real time, and provides data support for management decisions.

  • Does the system support local deployment or cloud deployment? What is the difference between the two modes?

    Both modes are supported. Local deployment: data storage enterprise's own server, autonomous and controllable, suitable for enterprises with high data security and network isolation requirements; Cloud deployment: storage compliance cloud server, low cost, maintenance worry, support multi-factory remote viewing of data; The two modes have complete functions and can be flexibly selected according to enterprise management requirements.

  • Can the system be modified synchronously for subsequent production process and process adjustments?

    Yes, the platform is modular and configurable. Production processes, process routes, quality inspection standards, and report logic can be visually adjusted, with free guidance for basic modifications, and low-threshold technical services for complex business changes to adapt to enterprise development iterations.

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